Common questions,
plain answers.
13 questions, no marketing copy. If yours isn't here, email chris@aegisfiltration.com.
- i.
What does Aegis Filtration sell?
NSF-certified water filtration cartridges and service for commercial accounts. Pentair, 3M, Watts, Cuno, and OEM-equivalent. Same product the incumbents sell.
- ii.
Who is this for?
Multi-location operators with recurring filtration needs. Coffee chains, QSRs, dental DSOs, breweries, manufacturers, hospitals, hotels. If you run more than three locations, the math works.
- iii.
What does it cost?
Cartridge price plus a fixed handling fee. Quote-driven, not catalog-driven. Send us your equipment list and we'll send you a real number in under a minute.
- iv.
How do you ship?
24 hours from order, continental US. UPS or freight depending on volume. We don't drop-ship from the manufacturer. We hold inventory.
- v.
What's the contract?
Month-to-month is fine. Annual gets you better pricing. Founding partners get cost-plus locked for 18 months.
- vi.
What about my existing supplier?
Keep them. We'll quote against your current invoice and you decide. Most customers consolidate over 90 days, not 9 days.
- vii.
Are your cartridges NSF-certified?
Yes. Every cartridge we sell is certified by the original manufacturer to NSF/ANSI 42, 53, 58, or 401, whichever applies. We don't sell off-brand, uncertified equivalents.
- viii.
Who founded Aegis Filtration?
Chris Griffith. Eight years at Tesla, most recently running AI operations across a 200-person product organization. He answers his email.
- ix.
Tell me about the back office.
Short version: most of the operational work runs on an internal system, not a phone tree or 1995 ERP. Long version: see /operating-system. Customer-facing, you'll never know it's there.
- x.
How does the audit binder work?
For dental, hospital, dialysis, and brewery accounts: every replenishment event generates a dated, signed PDF mapped to the affected equipment. Inspector-ready. State-specific where it matters.
- xi.
Do you serve verticals you don't list on the home page?
Probably yes. Office buildings, schools, multi-family, gyms, if you have commercial filtration and recurring replacement, ask. We serve every vertical the catalog covers.
- xii.
What are your support hours?
Email and the contact form: 24/7, with a real reply within minutes during US business hours and within four hours otherwise. Founder direct on escalations, any time.
- xiii.
What's your return / RMA policy?
Defective cartridge: send it back, we replace it, no charge. Wrong cartridge for your equipment (our miss): same. Wrong cartridge for your equipment (your spec change): swap at cost, no restocking fee.
Still have a question?
Email Chris directly. Real reply within minutes during US business hours.